Outsourcing Today and the Past Decades
The recent years in the IT and BPO industry is revolutionized by outsourcing. From call centers to product developments, Internet content and the whole IT infrastructure, outsourcing work is the new way to conduct business.
But outsourcing is not solely a thing of this generation. The boom, however, is attributed to this era. Technology formed a big part in this paradigm shift, and it seems as though there are no signs of it stopping or slowing down. One SEO services company predicts that outsourcing is the new real estate, providing jobs and new business magnates in its wake.
Outsourcing is, in its most basic form, a part of a company’s internal strategic plan to produce optimal outputs in the lowest cost available. It’s a form of facilities management, and most outsourced jobs are usually specialized. There is a rich history of cutting costs throughout time. It’s an ingrained business process, taking on one form and transforming itself to another to meet needs and update pertinence.
A company should only outsource when a particular kind of job is needed, and there are no available internal resources around. The cost in getting the right people for a project and maintaining them afterwards can become a burden to internal structure, that’s why the safest business decision to take on is to outsource.
Let’s a take a look at the face of outsourcing today, and go to a time travel when it wasn’t even a thing.
In early 80’s London, outsourcing was only an emerging business strategy. It started with the health industry needing more and more people to care for the old. The popularity of elderly retirement homes also propelled this revolution, but at the time, outsourcing is not even mentioned as the business process used.
The Britain government was also a factor in the outsourcing revolution. The 80’s was a cost-cutting phase for all of England. Margaret Thatcher was relentess in spending cuts in every way possibe. One of the offshoots to this renegade is the earliest form of outsourcing.
Outsourcing in the 90’s is more of a structured, straight-up process. This is the decade where outsourcing started it’s slow-burn boom, with the banking and real estate industry outsourcing people from different locations to develop products and maintain customer relations. One of the most interesting parts of outsourcing in this decade is the moonlighting of outsourced people as middlemen for both the companies and customers.
The present-day form of outsourcing is an amalgation of business processes, and then some. When broken down to its most fundamental level, it involves getting a work, or a set of work, done, offshore or onshore, in lesser cost. This is especially true to the form of outsourcing a few years back – think 2000’s and onwards.
The main jobs outsourced today are relations and technological works. This means building apps, content writing, web developing, offshore customer services, trainings and development, etc. At least half of the outsourced work today are customer services for multinational brands and conglomerates, the likes of AT&T, Symantec and Kaspersky.
In its archetypal forms, outsourcing, in its most organic structure, is getting the best people for a specialized, one-time, big-shot project. The original outsourced people was consultants to spending cuts. Today, one of the most in-demand is an internet marketing consultant.